FAQs

Once you recieve the livestock you will have 1 hour upon delivery time to send a picture of any DOA ( dead on arrival) fish or coral and you will be subjected to a refund. Dry goods are not subjected to any short of refund.

We are very competitive with our prices and always provide a suitable price to our live stock/dry goods without sacrificing quality.

All shipments are shipped using UPS Next Day Air. Most shipments will arrive on or before 10:30 am. Some rural areas have a delivery commitment time of 12:30 pm or as late as 4:30 pm; email us if you have any questions. UPS Next Day Air shipments are not “guaranteed” to arrive on time. No refunds or credits will be given for shipping under any circumstances!

NOTE: Shipping is to the billing address ONLY unless other arrangements are made via email.

Our prized coral specimens and frags are shipped with heavy duty bags to prevent leaks in styrofoam boxes with cardboard shells, with heat or cold packs depending on environmental conditions.

UPS ships next day Monday through Thursday. We do not offer or recommend Saturday shipping. If your order is late for Saturday delivery, you will not receive the corals until Monday. There is a higher rate for late shipments for Saturday delivery.

We currently do not ship any products (live or dry goods) outside of the 48 continental United States. Live stony coral exports require CITES paperwork and extra expenses which make the process too expensive and time consuming for small shipments.

Yes, of course you can exhange an item within the first 7 days of recieving the item. Corals can be traded at any point for different frags. Exhanging corals is our store exculsive.

Yes, we offer gift cards.